Every store item is made specifically for your order. Please review sizes, colors, product choices, and the delivery address carefully before checkout.
Damaged, Misprinted, Defective, or Incorrect Items: Contact pastor@covenantservants.com within 30 days of delivery. Include your order number, a short description, and clear photos showing the full item and the problem. Once the issue is verified, we will arrange an appropriate replacement or refund.
Lost Packages: Contact pastor@covenantservants.com within 30 days of the estimated delivery date.
Customer-Selected Size, Color, Item, or Change of Mind: Because products are made to order, we do not normally accept returns or exchanges for buyer's remorse or when the customer selected the wrong size, color, or item.
Wrong or Incomplete Address / Unclaimed Package: If an order is returned because the address was wrong or incomplete, or the package was unclaimed, additional shipping charges may apply. Returned packages must be claimed within 30 days after we notify you.
Cancellations: Cancellations cannot be guaranteed after fulfillment begins.
Legal Rights & Mission: Nothing in this policy limits rights that cannot legally be excluded. Purchases support the work of Covenant Servants.
